MoneyUp uses a banking integration to verify your income and recognize various types of eligible government and employment income. Unfortunately, from time to time, due to differences between various banks in Canada, our systems cannot always recognize and categorize your eligible income appropriately. In this case it appears that your bank data was unable to be categorized as a recipient of one of our eligible income types.

As we take measures to improve our banking integrations, we hope to categorize your income appropriately in the near future. Please check back to re-verify in the near future, as we release newer versions of the app. Please also feel free to reach out to our customer service team for further assistance.